Rental policy

1. BOOKING PROCESS

1.1 Provisional Confirmation of Availability and Rates

Upon receipt of a request confirmation of availability, the applicable Villa rates and the amount of deposit required will be advised. Bookings are on a ‘first-come, first-served’ basis and are for a minimum of two (2) nights, to the exception of certain period and unless otherwise specified in the confirmation of availability. The Green Villa reserves the right to decline a booking without giving any reason.

1.2 Exclusions & Additional Charges

Rates do not include car rental, food except breakfast, soft drinks, wines and/or liquor, personal items and expenses due to any other third parties, and any excessive cleaning required upon departure (such as upholstery or rug shampooing, etc) or replacement of breakage’s. Fair wear and tear accepted.

1.3 Initial Deposit

An initial deposit of 50% must be paid to confirm a booking, unless otherwise specified in the confirmation of availability.

No contract will exist between with The Green Villa until receipt of funds.

If funds are not received within 5 banking days the reservation shall be deemed to have been cancelled and The Green Villa reserves the right to allocate the Villa to another client.

Should the booking be cancelled, cancellation charges will become payable in accordance with Paragraph 3 hereto.

1.4 Balance Payment

Transfer of the outstanding balance must be paid at least sixty (60) days before the day of arrival, unless otherwise specified in the confirmation of availability.

Should the booking be made within 60 days of arrival the full payment is due upon confirmation and prior to arrival.

​2. PAYMENT

Payment must be made in Thai Baths by international bank transfer to the account of our law firm SUKHOTHAI INTERLAW located in Bangkok with the reference which will be provided to you upon confirmation of your reservation.

Payment must be made by international bank transfer, nett of bank fees.

If The Green Villa does not receive the balance by the due date, The Green Villa reserves the right to cancel the booking and cancellation charges will apply.

If the booking is confirmed within 60 days of the arrival date, the whole amount of the Villa rental is to be paid at the time of booking. This is applicable for all seasons.

​3. CANCELLATION AND AMENDMENTS TO RESERVATION

If it becomes necessary to cancel all or any part of the booking, The Green Villa must be notified in writing (email acceptable). The cancellation will take effect from the day the written confirmation is received.

The following cancellation charges will be applicable depending on when the notification of the cancellation is received in writing and the period of stay in the Villa:

Standard and Peak Seasons

30 days or more before arrival date:
All Payments are forfeited but credited for 6 months from the date of the cancellation confirmation by The Green Villa. The credit value can be used by the client or anyone on their behalf for any reservation, during any period upon availability and solely for the villa initially reserved.

Within 30 days of arrival date:
All rental payments are forfeited. A full or partial refund is solely applicable in the event that The Green Villa secures another reservation covering partially or fully the initial cancelled reservation.

Christmas and New year Period

For any cancellation after the deposit and/or balance payment, all payments are forfeited and a full or partial refund is solely applicable in the event that The Green Villa secures another reservation covering partially or fully the initial and cancelled reservation.

The above cancellation charges also apply if The Green Villa cancels the booking due to non-payment of the balance. If the dates of the booking require to be changed or amended, this may be treated as a cancellation of the original booking and cancellation charges may apply.

Any change to the original reservation is subject to the approval of the Green Villa.

Early departure penalty will be subject to negotiation with Villa Manager.
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4. ALTERATIONS AND CANCELLATIONS BY “THE GREEN VILLA”

Though it is unlikely that The Green Villa will have to make any changes to confirmed arrangements, it does occasionally happen, and we will advise you at the earliest possible date. If, for any reason beyond our control, we are unable to provide you with the Villa booked, the Green Villa shall reserve the right to cancel the reservation.

For example, but not inclusive, if the properties are damaged or rendered unusable the Green Villa will endeavor to locate the Guests to an alternative property for the period required but no guarantee is given that this can be done. However, if this is not possible, or Guests do not wish to be transferred, the Green Villa will cancel the booking and refund in full, less any bank transfer charges, the amount paid to the Green Villa for the Villa. the Green Villa shall not be liable for any further obligations or claims by the client.

5. REGISTERED GUESTS

Only those persons stipulated on the booking form may reside at the property as guests. Please notify us as soon as possible of any changes. The number of people staying at the property, including children, must not exceed the maximum capacity indicated in the property description or elsewhere, except in the case of infants (under two years old), or unless specifically authorized.

Should the local representative find that the number of people staying at the property exceeds that on the booking form or the maximum capacity of the villa (4 rooms according to our Government Licence), she may, at the absolute discretion of the owner, ask the extra person or persons to either pay an applicable additional charge of 2.000 THB per person and per day, to be paid immediately, or to vacate the property forthwith.

No camping is permitted in the property grounds.

The Green Villa regrets that no pets are allowed on the entire property.

In case a party is to be organized within the property for a number of guests in excess of 1.5 times of the maximum occupancy of the villa, a surcharge of 18.000 THB is applicable. In addition a guarantee deposit of 50.000 THB will be collected on site and from which a cleaning surcharge of up to 5.000 THB will be deducted before refund to the guests.

6. SECURITY DEPOSIT

A security deposit for an amount of 20% of the costs of your booking with a minimum of 40.000 THB has to be paid to The Green Villa with the payment of the balance. This is to cover the cost of any damage or breakage’s during the rental period of the villa or its contents. It may also be used to cover the cost of the use of telephones and other services like electricity.

If requested this amount will be returned to you at the time of departure, less any such costs.

​7. INSURANCE

The Green Villa and the owners of the rented villa are held harmless by you and your party against all claims including any accidents related to the use of the Villa facilities or locally procured third party services such as, but not limited to, watercraft, water sports, jeep or motorbike rental.

The Green Villa shall not be responsible for any delay, additional expense or inconvenience caused directly or indirectly by events outside of The Green Villa’s control such as civil disturbances, fires, floods, severe weather, Acts of God, acts of Government etc.

By acceptance of this contract it is assumed by The Green Villa that this requirement has and will be complied with in full.

​8. COMPLAINTS

Property descriptions as provided by The Green Villa on its website and elsewhere, are made in good faith.

The Green Villa accepts no responsibility for any modifications made which are not mentioned on the website or anywhere else. The Green Villa, the villa owner, our local staff and/or the Villa Manager cannot be held liable for the breakdown of the supply of water, or electricity, or internet connection nor of swimming pool filtration systems, though we will use our best endeavours to arrange for any such problems to be solved quickly.

If there are any problems during the rental period, which could not be solved by dealing directly with the local villa staff, contact The Green Villa or its local representative immediately and The Green Villa will use its best endeavours to rectify the situation. The Green Villa will do as much as can be reasonably expected to avoid and rectify any problems that may occur, but cannot be held responsible for any problems beyond its control.

Any complaints must be notified to The Green Villa within 24 hours of the occurrence giving rise to the complaint, and must then be notified in writing to The Green Villa before departure. Should a problem that has been notified remain unsolved please make a complaint in writing to The Green Villa within 14 days of the completion of the rental period. If the Villa is vacated before the end of the rental period without mutual agreement this may result in the loss of all rights to compensation.

No complaint will be considered if made after the departure date or if not acknowledged by the Green Villa manager (Julie).

​9. CONDUCT & BEHAVIOUR

The person paying the deposit for the villa rental is responsible for the correct and appropriate behaviour of the guests staying at the Villa. Should any member of the party behave in a manner considered inappropriate, our Villa Manager may at her absolute discretion ask the offending guest or guests to vacate the Villa forthwith.

In such a case, this will be treated as a cancellation of the original booking and no refund can be claimed from either The Green Villa or the villa owners or the local representative.

​10. SOCIAL CORPORATE RESPONSIBILITY

The Green Villa, the villa owners and/or the local representative endeavor to contribute to the fight against child prostitution and trafficking. Any possible offenders will be brought to the local authorities.

It is also prohibited to act unlawfully in any way whatsoever and to bring in and/or use/consume any illegal substances. Any offenders will be brought to the local authorities.

In addition, in line with its moral duty and respect for the local employee, as well as for the safety of our valued guests, it is not authorised to bring male or female joiners met on site back to the properties under no circumstances. The local managers reserve the right to request anyone to vacate a property at any time.

​11. STAFF AT THE VILLAS

The services of our local staff are included at the Green Villa during the indicating working hours. Additional services such as cooking and those of babysitters and/or drivers can be sourced in advance or on site upon request to Julie, our villa manager, although such external services cannot be guaranteed and depend on availability.

We recommend the Guests provide as much notice as possible, especially during peak holiday seasons and Julie will do her best to assist. The Green Villa or its villa manager can assume no liability for such contracted staff. The rates for these services will be provided in advance and shall be paid as incurred directly to Julie on daily basis.

​12. LINEN & TOWELS

Linen and towels are provided at The Green Villa. These are normally changed every three (3) days. If you require more frequent changes there may be extra charges. Laundry facilities exists in the Villa in the maid area and can be freely used.

​13. VALUABLES

Personal safe is provided in Master Bedroom and Bedroom n°3. It is strongly recommended that they are used to store valuable items such as passports, laptop computers, cash, traveller’s cheques, mobile phones, cameras etc.

Any valuables left at the property are the guest’s sole responsibility. Neither The Green Villa nor the owners nor the staff can be hold responsible for any loss or damage of personal property.

It is advised for Guests to ensure that all doors and windows remain locked at night to avoid any temptation.

​14. DUE CARE AND SUPERVISON

As part of this agreement, Guests are required to take due care when residing at the Green Villa and be especially watchful of children playing in the gardens, near the entrance from the main road, near or in the pool, close to the fireplace.

Furthermore Guests are not permitted to enter The Green Villa when wet from swimming as the floors can be slippery. Damage or injury arising as result shall not be the responsibility of the Green Villa, the Villa owners or the local representative in any way whatsoever.

​15. APPLICABLE LAW

These conditions and any contract to which they apply are governed in all respects by Thaï law and the Bangkok courts only shall have jurisdiction in relation to any claim or dispute arising out of or connected with them.

​16. AGREEMENT

By making payment of any deposit you recognize to have carefully read the content of these Terms & Conditions and you agree to the above Terms & Conditions and do hereby agree to the application of the above Terms & Conditions to our reservation.